Under the supervision of the IT Manager, Customer Operations the Application Administrator’s primary role will be to support, maintain, and upgrade INFOR BAAN LN software. This includes supporting the core Linux LN modules as well as all Windows based modules; ION, IFS, Workspace, CPM, INFOR Reporting, Warehouse Mobility, etc. The Administrator will be required to work with the users to troubleshoot and resolve issues as well as to recommend and implement changes that will increase the efficiency of the LN applications. The ideal candidate will have a working knowledge of INFOR LN application suite.
ESSENTIAL JOB FUNCTIONS:
·Perform tuning and performance monitoring of LN applications.
·Plan, test and implement LN application upgrades, from minor patch deployments to major version upgrades.
·Manage, maintain and update the LN organizational structure for all user accounts, groups, roles, including tracking license usage.
·Work with IT Team Members supporting all IT related issues from general user desktops to primary servers.
·Establish user application/access and monitor their security authorizations.
·Develop necessary modeling documentation and make available as needed.
·Monitor the performance and manage the parameters to give fast responses to users.
·Map and design application environment including the connectivity and dependencies of the applications
·Participate in performance tuning activities
·Install and test patch and fixes to application environment.
·Write documentation for application procedures (shutdown, start up, etc.).
·Control privilege and permission for access to applications.
·Troubleshoot and provide assistance for users pertaining to Baan LN Software access.
·Follow and enforce change management processes
·Support the Computing Services organization in the monitoring and administration of daily computer system activities.
·Research information as needed through documentation, manuals, and online help via Internet.
·Interface with software vendors to obtain information and support for problems, coordinate systems repair as required.
·Research technical innovations and assist in planning for the future direction of the Company and department.
·Continuously examine the processes and systems used in this function to improve the effectiveness and quality of the work done.
·Perform other related duties as required.
No direct supervisory responsibility.May act as project team leader.May be required to train and assist other employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
Requires a Bachelor's degree with major course work in Information Science or a related field required, or equivalent combination of education and experience.Two to three years Application Administrator experience required (preferable INFOR LN or large ERP distributed environment). Experience with SQL databases and with Microsoft Server installation and administration. General knowledge of computer technology and computer languages, good understanding of data base theory and design principals, working skills in system design and development, and basic project management skills are required to perform the duties of this position. Linux ORACLE database experience is a plus.