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Smart homes will turn dumb overnight as Charter kills security service

Ars Technica - January 17, 2020 - 9:15pm

Enlarge / A Charter Spectrum vehicle. (credit: Charter)

Charter is killing its home-security service and telling customers that security devices they've purchased will stop working once the service is shut down on February 5.

The impending shutdown and customers' anger at Charter—a cable company also known by the brand name "Spectrum"—has been widely reported over the past month. Over the years, some customers have spent large sums on products that will no longer work.

One user posting on a DSLReports forum said they spent $1,200 on sensors and IP cameras, which will be essentially useless in a couple of weeks. The devices won't connect to other alarm-monitoring services, and Charter will no longer offer the ability to remotely manage the system and view security video. (We're guessing a Charter alarm would still be able to make loud noises when someone breaks into a house, but that doesn't mean it'll work with an alarm-monitoring service.)

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