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IDG Contributor Network: Postcards from the digital transformation of a 100-year-old startup

CIO.com - IT industry - August 2, 2017 - 6:38pm

Companies of all sizes in all industries are grappling with digital transformation. I have the pleasure of leading the innovation team at a nearly 100-year-old startup, and I’m often asked, “How do you track your progress along the journey?”

The short answer is “Everywhere, and all the time.” A digital transformation is, by definition, digital, providing numerous opportunities for tracking. But to be truly transformative, a digital transformation cannot just be about innovation or R&D, it must involve the entire enterprise. We are four years into our digital transformation at Pitney Bowes, and our milestones to date include the successful implementation of a new brand identity, a new enterprise business platform, creation of an open cloud product development platform, a robust Design System, IoT solutions for enterprise and SMB clients, digital customer communications, and many more initiatives that have transformed us into a leading global technology firm. Every day, we place the client at the center of all we do. We also know that the core of our success is our culture of innovation.

To read this article in full or to leave a comment, please click here

IDG Contributor Network: Postcards from the digital transformation of a 100-year-old startup

CIO.com - IT industry - August 2, 2017 - 6:38pm

Companies of all sizes in all industries are grappling with digital transformation. I have the pleasure of leading the innovation team at a nearly 100-year-old startup, and I’m often asked, “How do you track your progress along the journey?”

The short answer is “Everywhere, and all the time.” A digital transformation is, by definition, digital, providing numerous opportunities for tracking. But to be truly transformative, a digital transformation cannot just be about innovation or R&D, it must involve the entire enterprise. We are four years into our digital transformation at Pitney Bowes, and our milestones to date include the successful implementation of a new brand identity, a new enterprise business platform, creation of an open cloud product development platform, a robust Design System, IoT solutions for enterprise and SMB clients, digital customer communications, and many more initiatives that have transformed us into a leading global technology firm. Every day, we place the client at the center of all we do. We also know that the core of our success is our culture of innovation.

To read this article in full or to leave a comment, please click here

IDG Contributor Network: Postcards from the digital transformation of a 100-year-old startup

CIO.com - Opinion - August 2, 2017 - 6:38pm

Companies of all sizes in all industries are grappling with digital transformation. I have the pleasure of leading the innovation team at a nearly 100-year-old startup, and I’m often asked, “How do you track your progress along the journey?”

The short answer is “Everywhere, and all the time.” A digital transformation is, by definition, digital, providing numerous opportunities for tracking. But to be truly transformative, a digital transformation cannot just be about innovation or R&D, it must involve the entire enterprise. We are four years into our digital transformation at Pitney Bowes, and our milestones to date include the successful implementation of a new brand identity, a new enterprise business platform, creation of an open cloud product development platform, a robust Design System, IoT solutions for enterprise and SMB clients, digital customer communications, and many more initiatives that have transformed us into a leading global technology firm. Every day, we place the client at the center of all we do. We also know that the core of our success is our culture of innovation.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: Are SLAs no longer relevant?

CIO.com - Opinion - August 2, 2017 - 6:27pm

After reading a piece from Stephanie Overby, Lynn Greiner and Lauren Gibbons Paul in CIO.com, I wondered what today’s CIOs think about SLAs. For this reason, I asked members of the #CIOChat on Twitter for their perspectives.

I started this discussion by asking whether their business customers understand their SLAs and more importantly, feel empowered to trade off levels of service quality. Overall, CIOs said the answer is no. CIOs had a variety of reasons for this answer. They claimed that poor service design and definitions make SLAs definition difficult. At the same time, they claim that IT organizations struggle to create a process that supports differing SLA levels. Another problem area is that line of business leaders do not always involve their teams in SLA creation and even worse, do not share the agreed to SLA with their teams. In this situation, clearly, a communications opportunity is often lost. More importantly, CIOs claim that technically-centric SLAs which do not recognize business impact fail the business and IT together. One CIO said that they were not sure that SLAs make sense to most people. What business people need, they claim, is to talk about business reliability in business terms.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: Human ingenuity will be the genesis for IoT prosperity

CIO.com - Opinion - August 2, 2017 - 6:25pm

There is no doubt we are entering a time of exponential change in technological innovation.

Just look around. We are witnessing self-driving cars traversing the streets in California and Texas. Doctors now perform open-heart surgery with robotic arms, in some cases from a remote operating room hundreds of miles from the patient. Robotic exoskeletons are creating a “super labor force” by enhancing the strength of workers, and human capabilities are reaching new heights in factories, warehouses, and construction sites.

To read this article in full or to leave a comment, please click here

Categories: Opinion

Salesforce certification: When certs matter, when they don't & what to look for

CIO.com - Opinion - August 2, 2017 - 1:38pm

Certification programs for administrators and developers go back to the days when the mainframe was young, so it's not surprising to see analogous courses and tests showing up for CRM systems now. Certification is a sign of competency in one technology or another…sure.  But how important is certification, really?

In technology infrastructure products (such as network or OS), certification might well be dismissed as a fairly static “checkbox item”.  But in applications that are evolving rapidly, certification needs to be an ongoing process that must be renewed at least once a year (in the case of Salesforce.com's certification program, it's three times a year). This is because not only are things changing fairly quickly in the features and use-cases, but the object model and APIs are being extended on a regular basis. Somebody who doesn’t keep their certification up is more likely to do something the hard way (by writing custom code or an external web service) even though there's a new internal capability that could get the job done essentially for free.  There’s also the “blind alley” risk, where they may depend on a feature that’s been, or is about to be, deprecated.

To read this article in full or to leave a comment, please click here

Categories: Opinion

CIO Career Coach: Be a good storyteller

CIO.com - Opinion - August 2, 2017 - 11:30am

Welcome back to “CIO Career Coach,” a video series I created with CIO.com and IDG.tv. All throughout this second season, we’ve been discussing the competencies required of CIOs to be successful in the new era of IT. 

This installment, episode 8, is the final episode of season 2. I hope you have gleaned some inspirational information and real-world examples that help you meet the challenges you face as an IT leader and help advance your career.

The CIO competency we are talking about today’s is one of my very favorites: storytelling.

Since the beginning of time, people have loved to hear stories. “Tell me a story!” we would beg our parents when we were little. “Tell it again!”

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: How big data is disrupting the healthcare industry

CIO.com - Opinion - August 2, 2017 - 12:01am

From retail and hospitality to manufacturing and the legal industry, big data has been radically changing the way decision makers work in all fields for the past few years, and healthcare is no exception.

Now, many people would be quick to point out that medical research has always relied heavily on data analytics, and that’s true. However, big data has made a slow creep into the rest of the healthcare system. To learn more, let’s examine a few ways that big data is disrupting healthcare and how it's reshaping the future of healthcare.   

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: Fresh insights on the information age and cybersecurity

CIO.com - IT industry - August 1, 2017 - 7:20pm

In June, I attended the TIA Connectivity Jam in Dallas, where I participated as a panel moderator and table ambassador on the topic of cybersecurity. The discussions were engaging and informative, and they introduced new ways of addressing the future of IoT, 5G, smart cities, data management, our workforce and more. Here, I share some fresh insights from the event related to the big-picture question of where the information age is taking us, along with the pressing challenge of securing our networks.

A five-category method for identifying industry leaders

I was fascinated and enlightened by the "Information Age" keynote delivered by Southern Methodist University professor Dr. Shervani, who offered a forward-thinking approach to understanding companies and identifying industry leaders in the information age.

To read this article in full or to leave a comment, please click here

IDG Contributor Network: Fresh insights on the information age and cybersecurity

CIO.com - Opinion - August 1, 2017 - 7:20pm

In June, I attended the TIA Connectivity Jam in Dallas, where I participated as a panel moderator and table ambassador on the topic of cybersecurity. The discussions were engaging and informative, and they introduced new ways of addressing the future of IoT, 5G, smart cities, data management, our workforce and more. Here, I share some fresh insights from the event related to the big-picture question of where the information age is taking us, along with the pressing challenge of securing our networks.

A five-category method for identifying industry leaders

I was fascinated and enlightened by the "Information Age" keynote delivered by Southern Methodist University professor Dr. Shervani, who offered a forward-thinking approach to understanding companies and identifying industry leaders in the information age.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: Fresh insights on the information age and cybersecurity

CIO.com - IT industry - August 1, 2017 - 7:20pm

In June, I attended the TIA Connectivity Jam in Dallas, where I participated as a panel moderator and table ambassador on the topic of cybersecurity. The discussions were engaging and informative, and they introduced new ways of addressing the future of IoT, 5G, smart cities, data management, our workforce and more. Here, I share some fresh insights from the event related to the big-picture question of where the information age is taking us, along with the pressing challenge of securing our networks.

A five-category method for identifying industry leaders

I was fascinated and enlightened by the "Information Age" keynote delivered by Southern Methodist University professor Dr. Shervani, who offered a forward-thinking approach to understanding companies and identifying industry leaders in the information age.

To read this article in full or to leave a comment, please click here

IDG Contributor Network: For tech's sake! Another government tech plan?

CIO.com - Opinion - August 1, 2017 - 6:52pm

“Just dig a hole in the ground and throw money in it” was a piece of advice my wife recently received on buying a swimming pool. I was reminded of that when I read something on LinkedIn last week about “the best county technology plan ever.” The plan is public, so I decided to investigate and read it for myself.

I am immediately skeptical when I see a document called a Technology Plan. The public sector isn’t suffering from a lack of technology; its root problems are a lack of governance, management accountability and measurable business goals. Technology has become a proxy for bad managers. “If we only had more money and more tech, we could do a decent job.”

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: 3 reasons why innovation and technology pilots often don’t succeed

CIO.com - IT industry - August 1, 2017 - 6:50pm

Disruption from new technologies and new business models fundamentally changes companies’ competitive positioning. Most CEOs and boards of directors today recognize their business is at risk if they don’t change, as disruptive competitors will gain ascendency over them. Because they recognize the power of disruptive technologies and the need to change, many invest in pilots to determine whether a technology can create the desired performance outcome. Unfortunately, pilots rarely deliver real value. Furthermore, look at Amazon, GE and other firms that successfully incorporate disruptive technologies into their business model, and you’ll realize they don’t use pilots to drive change. Why not?

To read this article in full or to leave a comment, please click here

IDG Contributor Network: 3 reasons why innovation and technology pilots often don’t succeed

CIO.com - Opinion - August 1, 2017 - 6:50pm

Disruption from new technologies and new business models fundamentally changes companies’ competitive positioning. Most CEOs and boards of directors today recognize their business is at risk if they don’t change, as disruptive competitors will gain ascendency over them. Because they recognize the power of disruptive technologies and the need to change, many invest in pilots to determine whether a technology can create the desired performance outcome. Unfortunately, pilots rarely deliver real value. Furthermore, look at Amazon, GE and other firms that successfully incorporate disruptive technologies into their business model, and you’ll realize they don’t use pilots to drive change. Why not?

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: 3 reasons why innovation and technology pilots often don’t succeed

CIO.com - IT industry - August 1, 2017 - 6:50pm

Disruption from new technologies and new business models fundamentally changes companies’ competitive positioning. Most CEOs and boards of directors today recognize their business is at risk if they don’t change, as disruptive competitors will gain ascendency over them. Because they recognize the power of disruptive technologies and the need to change, many invest in pilots to determine whether a technology can create the desired performance outcome. Unfortunately, pilots rarely deliver real value. Furthermore, look at Amazon, GE and other firms that successfully incorporate disruptive technologies into their business model, and you’ll realize they don’t use pilots to drive change. Why not?

To read this article in full or to leave a comment, please click here

IDG Contributor Network: Project management is critical for marketing success in a digital era

CIO.com - Opinion - August 1, 2017 - 6:48pm

Experienced project managers are well paid due to the value they bring to any organization. These talented professionals create and maintain timelines and outcome expectations for everything from IT software development to building construction projects. The concepts they use can be applied to any area of business, but marketing teams can especially benefit from project management principles. They regularly plan and execute long-term marketing campaigns with timelines, milestones, and budget restrictions.

But you don’t have to be a trained project manager to expertly oversee your marketing campaigns. Even experienced specialists rely heavily on software to plan and monitor their projects. Here are a few ways you can use project management solutions to make sure your next marketing campaign goes smoothly.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: 4 key areas where blockchain can transform IoT

CIO.com - Opinion - August 1, 2017 - 6:45pm

Blockchain technology is transforming the way IoT is viewed and is impacting on a vast range of industries. It is providing a way to secure networks by preventing compromised devices from wreaking havoc in business processes.

It delivers a unanimous and immutable way to transact and dutifully records all information in a private manner requiring specific permissions, making it a very useful tool to regulate IoT devices. As it is a shared, unchangeable ledger of transactions, it offers a sense of trust and accountability across business processes.

The beauty of the blockchain dynamic is that no single entity has dominion over the records. It is a single recorded instance of the transaction distributed across parties with varying permission levels. The upshot of this is that if disaster strikes one node or connection, it does not change or lose the record, as it still remains in its single, unaltered state across remaining nodes.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: Technology addiction is a new language – do you know what it says?

CIO.com - IT industry - August 1, 2017 - 6:43pm

I recently sat down to chat with Abinash Tripathy, CEO and founder of Helpshift, with the ostensible purpose of discussing customer service and machine learning. But our chat took an interesting turn when he mentioned his daughter’s technological fluency. Tripathy traced the ways in which she and her friends interact with their devices to the emotional response that he remembers accompanying the early days of messaging. His conclusion: technology addiction has formed an entire language, one that the coming generations are completely fluent in.

How the AOL slamming door started a full-blown addiction

In the late 1990s kids learned two new signifiers, the creaking door noise notifying an AOL user that a friend came online and the slammed door when a friend left. This may have been the earliest example of awareness indicators – signals that your conversation partner is present or not.

To read this article in full or to leave a comment, please click here

IDG Contributor Network: Technology addiction is a new language – do you know what it says?

CIO.com - Opinion - August 1, 2017 - 6:43pm

I recently sat down to chat with Abinash Tripathy, CEO and founder of Helpshift, with the ostensible purpose of discussing customer service and machine learning. But our chat took an interesting turn when he mentioned his daughter’s technological fluency. Tripathy traced the ways in which she and her friends interact with their devices to the emotional response that he remembers accompanying the early days of messaging. His conclusion: technology addiction has formed an entire language, one that the coming generations are completely fluent in.

How the AOL slamming door started a full-blown addiction

In the late 1990s kids learned two new signifiers, the creaking door noise notifying an AOL user that a friend came online and the slammed door when a friend left. This may have been the earliest example of awareness indicators – signals that your conversation partner is present or not.

To read this article in full or to leave a comment, please click here

Categories: Opinion

IDG Contributor Network: Technology addiction is a new language – do you know what it says?

CIO.com - IT industry - August 1, 2017 - 6:43pm

I recently sat down to chat with Abinash Tripathy, CEO and founder of Helpshift, with the ostensible purpose of discussing customer service and machine learning. But our chat took an interesting turn when he mentioned his daughter’s technological fluency. Tripathy traced the ways in which she and her friends interact with their devices to the emotional response that he remembers accompanying the early days of messaging. His conclusion: technology addiction has formed an entire language, one that the coming generations are completely fluent in.

How the AOL slamming door started a full-blown addiction

In the late 1990s kids learned two new signifiers, the creaking door noise notifying an AOL user that a friend came online and the slammed door when a friend left. This may have been the earliest example of awareness indicators – signals that your conversation partner is present or not.

To read this article in full or to leave a comment, please click here


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